This page describes how the booking system actually behaves, but it was not written by a lawyer and must not be published as-is. It is not a contract and should not be relied on.
Still to decide: legalEntity, businessAddress, privacyEmail, governingLaw, venue, retentionPeriod, effectiveDate. Set them in frontend/src/legal/config.ts, then have counsel read the result and set reviewedByCounsel.
Terms of service
Effective [effective date — NOT SET]
These terms
They are between you and [legal entity — NOT SET], trading as OCLA Premium Transportation. Booking a car means accepting them. If you are booking on behalf of someone else, you confirm you may accept them on that person’s behalf.
What we provide
Chauffeured ground transport in greater Los Angeles and Orange County, by the trip or by the hour. We provide a vehicle of the class you booked and a licensed chauffeur. We do not guarantee a specific vehicle, colour, or driver.
Fares and payment
Your fare is quoted before you book and is binding: it is calculated by us from the trip you selected, and the price shown at booking is the price charged. Quotes expire fifteen minutes after they are issued.
The full fare is charged when you book, not after your trip. This secures the vehicle and the chauffeur’s time. Gratuity, tolls and the waiting time described below are included; there is nothing further to pay on the day.
A booking is not confirmed until dispatch confirms it, and dispatch cannot confirm a booking whose payment has not cleared. If we cannot fulfil your booking, you are refunded in full.
Waiting time
For airport pickups we track your flight and include sixty minutes of complimentary waiting from the time it lands. Beyond that, waiting is charged at $1.20 per minute.
Waiting charges beyond the included allowance are billed separately after the trip.
Cancellations
Cancel more than 24 hours before your pickup time and you are refunded in full. Inside 24 hours we retain the full fare, because the vehicle and the chauffeur’s time have been committed and can no longer be resold.
Cancel from Manage your booking, using the reference on your confirmation email and the last name on the booking, or by calling +1 (206) 931-0065. Refunds return to the card you paid with and typically take five to ten business days to appear.
You may cancel inside 24 hours as well, and we would rather you did than have a car sent to an empty kerb — but the fare is not returned.
If we cancel, you are refunded in full however close to your pickup time it happens. The 24-hour cutoff applies to your cancellation, not to ours.
What we ask of you
- Be at the pickup address at the booked time, and give us a mobile number your chauffeur can reach you on.
- Give us an accurate pickup address. We cannot collect you from an address we were not given.
- Do not bring more passengers or luggage than the vehicle class you booked accommodates. Your chauffeur may decline to carry them.
- No smoking, and no illegal items, in the vehicle.
- You are responsible for damage caused to the vehicle by you or your party beyond ordinary use.
Delays and things outside our control
We plan for Los Angeles traffic and we track your flight, but we do not guarantee arrival by a particular time. We are not liable for missed flights, missed meetings, or other consequential losses arising from delay caused by traffic, weather, road closures, or other conditions outside our reasonable control.
If we cannot provide the car you booked, our liability is limited to refunding what you paid for that booking.
Property left behind
Tell us as soon as you can and we will look. We are not responsible for items left in a vehicle, and we cannot guarantee their return.
Governing law
These terms are governed by the law of [governing law — NOT SET]. Disputes will be brought in the courts of [venue — NOT SET].
Nothing here limits any right you have under California consumer law that cannot be limited by agreement.
Changes
We may update these terms. The version in force for your booking is the one published when you booked.